Frequently asked questions about pasaran100
Users ask us about account opening, payment methods, game coverage, security, and how our support team works. This page covers the most common topics we hear from members across Jakarta, Surabaya, Bandung, and other supported regions.
We've compiled these answers to help you understand how pasaran100 operates—from deposit flows via DANA and e-wallet, to the tournament schedules we run, to how we handle account recovery and document verification. If your question is not listed here, or if you need real-time assistance, our multilingual support team is available during business hours via live chat and email.
For detailed terms about withdrawals, game rules, or jurisdiction restrictions, please see our [[terms and conditions]] and [[legal notice]] pages. Those documents explain the full scope of our service, including payment processing timelines, KYC requirements, and the regions where pasaran100 can legally operate.
- Account and registrationhow to start, KYC verification, password recovery, multiple accounts
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer
- Games and marketsfootball betting, live-dealer tables, slots, esports, and tournament schedules
- Support and securityaccount access issues, live chat hours, and platform safety
Below you'll find answers to the questions we receive most often. Each answer is written by our support team to reflect how pasaran100 actually operates. If you need further help after reading, contact us via live chat or email during business hours.
Account and registration
No. Each person may hold one account with pasaran100. If we detect duplicate accounts linked to the same identity, email address, or payment method, we close all but one. This policy protects users and keeps our sportsbook and slot tournaments fair. If you have forgotten your login details, use the password recovery flow instead of opening a second account. Our support team can also help you regain access to your existing account during business hours.
Go to the login page and click the "Forgot your password?" link. Enter your registered email address or username. We send a reset link to your email; follow it to create a new password. If you don't receive the email within a few minutes, check your spam folder or contact our support team. For account recovery involving a lost email address, our team can verify your identity using your mobile number and other registered details, then issue a reset link manually.
We require a photo ID (national ID card, passport, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the last three months). Upload both documents via your account dashboard after signup. Our verification team reviews them during business hours and notifies you of approval within a standard response window. You can place wagers on slots and live-dealer games while verification is in progress; certain withdrawal requests may be held pending document approval.
Promotion codes are entered during account creation or in the "Account Settings" section after login. Look for a field labeled "Promo Code" or "Bonus Code." Enter the code exactly as provided, then save. Codes are applied to eligible deposits within a set timeframe. If a code appears invalid or has expired, our support team can confirm its status and advise whether it applies to your region or account type. Not all promotions are available to all users.
Payments and transactions
From your account, go to "Deposit" and select your payment method (local payment, online payment, or e-wallet). Enter the amount, confirm your phone number, and you'll be directed to the e-wallet app or a payment gateway. Complete the payment in your e-wallet, and the funds appear in your pasaran100 account within minutes. If the deposit doesn't arrive, check your e-wallet transaction history to confirm the payment was sent, then contact our support team with your transaction reference. We can trace the deposit and credit your account manually if needed.
We accept mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment for e-wallet transfers. For bank transfers, we support online payment, e-wallet, mobile banking, and local payment. E-wallet deposits are typically instant; bank transfers may take one to two business hours depending on your bank and the time of day. Weekend and holiday deposits (such as during Idul Fitri or Idul Adha) may be slower. Choose the method that is most convenient and fastest for you. Our dashboard lists processing times for each method.
Deposits carry no fee from pasaran100. Your e-wallet provider or bank may charge a small transfer fee, depending on their own policies. Withdrawals to online payment, e-wallet, mobile banking, or your bank account are processed without a platform fee. The receiving e-wallet or bank may deduct a small handling fee. Your withdrawal summary page shows the exact amount you'll receive after any applicable third-party charges. If you have questions about a specific withdrawal fee, our support team can explain it during business hours.
E-wallet withdrawals (local payment, online payment, e-wallet, mobile banking) typically complete within subject to verification to 2 hours. Bank withdrawals to local payment, online payment, e-wallet, or mobile banking may take 1 to 3 business hours. Processing is fastest during weekday business hours. Requests submitted on weekends or public holidays are queued and processed the next business day. If a withdrawal hasn't arrived after the stated window, contact our support team with your request ID. We can investigate whether the funds are in transit, held by your bank, or still processing.
Games and markets
We cover Liga 1 (Indonesian domestic league), Piala AFF (Southeast Asian club championship), Piala Indonesia, Champions League, Premier League, and major continental tournaments. Sportsbook markets open on matchdays and close shortly before kickoff. Market availability varies; check our sportsbook section for game information and fixture schedules. We also list MotoGP racing and badminton tournaments. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) run on scheduled event days. Our live-chat team can tell you which markets open today.
We host daily and weekly slot tournaments across Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Tournaments run on fixed schedules—some daily (morning, afternoon, evening windows) and others weekly (weekend events). Entry typically requires a single play per tournament; your score is recorded automatically. Tournament leaderboards update in real-time; final rankings determine payouts. Each tournament has a dedicated page showing start time, end time, and participant count. Join during the active window; late entries may not be accepted once play has started.
Live-dealer tables broadcast a real dealer from a studio, managing games of blackjack, roulette, baccarat, and Dragon Tiger in real-time. You see the dealer on video, place your wager via the interface, and the dealer conducts the game in front of you. Multiple users can join the same table. Tables operate during set hours and may have maximum player limits. Each table has an embedded game chat, allowing you to interact with the dealer and other players. Table selection, betting limits, and availability are shown in our live-casino section.
Yes. pasaran100 is fully accessible via mobile browser on iOS and Android. We support progressive web app (PWA) installation on both platforms, allowing you to add pasaran100 to your home screen and open it like a native app. All slot tournaments, live-dealer tables, and sportsbook markets are available on mobile. Performance is optimized for slower networks, so you can use the platform even on 3G connections. For the best experience, use a modern browser and keep your OS and browser updated.
Support and security
Our multilingual live chat is available during business hours, typically 8:00 AM to midnight, seven days a week (including weekends and most public holidays). Response times vary by volume; during peak hours (evening and weekends), you may wait subject to verification. During off-hours, you can submit a support ticket via email, and our team will reply within the next business day. Live chat agents speak Indonesian and English. For urgent account access issues (suspected unauthorized login), select the "Security" category in chat; we prioritize those requests.
If you cannot log in, or if you notice unusual activity, contact our support team immediately via live chat or email. Provide your username, registered email, and a description of the issue. If you suspect unauthorized access, do not attempt multiple login tries. Our team verifies your identity using your email and phone number, then locks your account and works with you to restore access. For account recovery after a breach or device loss, we may ask for KYC documents to confirm your identity before reactivating your account.
pasaran100 uses industry-standard encryption (SSL/TLS) for all data in transit. Passwords are hashed and salted; we never store plaintext passwords. Your payment details are handled by PCI-compliant payment gateways and never stored on our servers. We do not share your personal information with third parties except to process withdrawals (your bank or e-wallet) or to comply with legal requirements. For full details on data handling, see our privacy policy. If you believe your account has been compromised, notify us immediately.
pasaran100 operates only in supported jurisdictions where online gaming is permitted by local law. We enforce geographic restrictions at the account level. If you are traveling outside Indonesia, your account may be temporarily restricted or unavailable, depending on your location. Our terms state that you are responsible for ensuring your use complies with local law in your jurisdiction. If you have questions about access from a specific location, contact our support team. We cannot advise on the legality of gaming in your jurisdiction.